Refund Policy

We allow customers to request refunds for products or services under reasonable conditions.

For refunds that are processed, the funds will be returned to your original method of payment. It may take up to 96 business hours (from when the refund has been processed) for you to receive your funds.

A Refund Can Be Provided in the Following Cases:

Refunds are typically granted when one or more of the situations below apply:

1. Order cancellation and payment issues
   1. Your order was cancelled.
   2. Repeat payment(s): If a customer accidentally submits multiple payments to the same order, we will refund the additional payment(s).
   3. You reconsider spending money on services placed on the website. If delivery has already started, a partial refund reflecting the progress may be provided. Completed orders are not eligible for refunds.
   4. Products not received: Digital items were not delivered, particularly within the scheduled delivery time.
   5. Partial refunds for additional “Express/Prioritised Delivery” add-ons when the expedited timeframe was not met (excluding delays caused by missing customer responses). We can refund the add-on amount or compensate with additional items.
2. Since virtual goods are delivered digitally, there are no shipping costs associated with refunds; however, your bank may apply foreign exchange fees.

How to Request a Refund

To request a refund, please contact our Support team by submitting a Get Help form or by creating a ticket in our Discord Server.